We offer a 60 day return policy for our brewers, allowing you plenty of time to ensure that everything is just right. If you decide to return your brewer for any reason, please contact our customer care team with your order number and details about the product you would like to return. We will respond promptly with a RMA number and return instructions. The RMA is required for returns. Product must be shipped back in the original packaging and in original condition. We reserve the right to charge a restocking or repackaging fee for damaged product or any missing items. Upon receiving the return instructions, simply return it within 60 days for a full refund (less return shipping costs). Exchanges may be offered at our discretion. Your credit typically will be processed within 7-10 business days after receipt of your return and will post to the credit card used to make the purchase. This policy applies to purchases made on bruvi.com.