Most likely, the brewer's gripper mechanism has gotten stuck so it isn't properly grabbing the B-Pod. Here's how to fix it. Please use caution to avoid the needle because it is very sharp.
- Tap the gripper to help it loosen. You should be able to get the gripper to go in and out.
- Next, clean the area around the gripper to loosen any sticky residue. Place a bowl under the brew chamber. Lift the handle and pour hot water inside the entire brew chamber area where you insert the B-pod. Be sure to pour over both sides.
- If needed, you can also use a spare toothbrush to gently scrub the area around the grippers to loosen any remaining residue.
The video below shows you how to tap the gripper mechanism.
If these steps don't resolve the problem, please contact our Customer Care team at email@example.com