If this occurs, partially lift the handle (about 20°), then close the handle. This should allow the camera to read the OID pod lid. If that doesn't work, contact our Customer Care team at hello@bruvi.com.
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Bruvi® is NOT affiliated with Keurig Dr Pepper, Inc. Keurig® and Societe des Produits Nestlé S.A. K-Cups® are registered trademarks of Keurig Dr Pepper, Inc. and Nespresso® is a registered trademark of Societe des Produits Nestlé S.A.