If you have been using your Bruvi brewer and experience the TEA and 10oz error code, there are three possible issues 1) a clogged needle, 2) problem with the water pump, or 3) coffee clogged in a valve. Our Customer Care team (at hello@bruvi.com) can help you diagnose and troubleshoot those issues.
(IF YOUR BREWER IS NEW, the most likely cause is a dry water pump. Troubleshooting for that issue can be found here. )
To troubleshoot a clogged needle, we offer a Needle Cleaning Tool that you can request from us at hello@bruvi.com.
To troubleshoot the water pump, you may need to use the water injector to flush out the pump.
To troubleshoot clogged coffee in the valve, we recommend descaling the brewer.
Instructions on using the needle cleaning tool can be found here.
If you don't feel comfortable troubleshooting, have any issues doing so, please contact our Customer Care team at hello@bruvi.com
